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FAQ

  • Guide to connect/disconnect Zoom App in Sellular

    Here is a step-by-step guide for a user to add the Zoom App in Sellular:

    1. Login to the Sellular account and navigate to Settings by clicking on the icon present in the left menu bar:



    2. Select `Calendar` present in the Settings option



    3. Click on `Video Conferencing`



    4. Next, click on `Connect`



    5. A dialog box will appear with the options to connect to one of the available conference calendars.



      • Click on `Zoom Video`
      • Click on `Continue`

    6. This will redirect you to the Zoom login page where you will need to provide your username and password.



    7. Once you have logged in you will be shown the following screen asking you to provide permission to access your Zoom account.

      • Please click on “Allow”

     

    8. Now, your Zoom app is successfully connected and it will appear under the `Video Conferencing` tab.



    With this successful connection, you will now be able to select Zoom as your choice of conferencing tool for all your meetings and calendar events.

    There are two ways to remove the connected Zoom app from Sellular.:

    • From Sellular Console:
      • Click on the Kebab menu icon.

    • Click on `Remove App`



    • Click on `Confirm`

    • From Zoom marketplace:

      • Login to your Zoom Account and navigate to the Zoom App Marketplace.
      • Click Manage → Added Apps or search for Sellular app
      • Click the app.
      • Click Remove.
  • List of fields permitted for Contacts and Accounts in Sellular

    When uploading a CSV file to our system, ensuring that your data is properly formatted is essential. The table below provides a detailed overview of each field, the data type it accepts, and some examples of suitable input.

     

    Contacts

    Field Name Field Type Example Values
    FIELD1 Field Type Example1, Example2, Example3
    FIELD2 Field Type Example1, Example2, Example3
    FIELD3 Field Type Example1, Example2, Example3
    FIELD4 Field Type Example1, Example2, Example3
    FIELD5 Field Type Example1, Example2, Example3

     

    Accounts

    Field Name Field Type Example Values
    FIELD1 Field Type Example1, Example2, Example3
    FIELD2 Field Type Example1, Example2, Example3
    FIELD3 Field Type Example1, Example2, Example3
    FIELD4 Field Type Example1, Example2, Example3
    FIELD5 Field Type Example1, Example2, Example3

     

    Please ensure to format your data in accordance with the above guide to ensure seamless integration with our system. 

     

    Should you encounter any issues, or if you need further clarification, please don't hesitate to reach out to our support team.

  • How can agents leverage knowledge to help customers?

    You can use our Knowledge Capture app to leverage your team’s collective knowledge.

    Using the app, agents can:

    • Search the Help Center without leaving the ticket
    • Insert links to relevant Help Center articles in ticket comments
    • Add inline feedback to existing articles that need updates
    • Create new articles while answering tickets using a pre-defined template

    Agents never have to leave the ticket interface to share, flag, or create knowledge, so they can help the customer, while also improving your self-service offerings for other customers.

    To get started, see our Knowledge Capture documentation.

    And before your agents can start creating new knowledge directly from tickets, you’ll need to create a template for them to use. To help you along, we’ve provided some template ideas below. You can copy and paste any sample template below into a new article, add the KCTemplate label to the article, and you’ll be all set. This is a placeholder text.

    Q&A template:

    [Title]

    Question

    write the question here.

    Answer

    write the answer here.

    Solution template:

    [Title]

    Symptoms

    write the symptoms here.

    Resolution

    write the resolution here.

    Cause

    write the cause here.

    How-to template:

    [Title]

    Objective

    write the purpose or task here.

    Procedure

    write the steps here.

  • How do I publish my content in other languages?

    If you have configured your Help Center to support multiple languages, you can publish content in your supported languages.

    Here's the workflow for localizing your Help Center content into other languages:

    1. Get your content translated in the other languages.
    2. Configure the Help Center to support all your languages.
    3. Add the translated content to the Help Center.

    For complete instructions, see Localizing the Help Center.

  • How do I customize my Help Center?

    You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how.

    You can also change the design of your Help Center. If you're comfortable working with page code, you can dig in to the site's HTML, CSS, and Javascript to customize your theme. To get started, see Customizing the Help Center.

  • What are these sections and articles doing here?

    This FAQ is a section in the General category of your Help Center knowledge base. We created this category and a few common sections to help you get started with your Help Center.

    The knowledge base in the Help Center consists of three main page types: category pages, section pages, and articles. Here's the structure:

    image

    You can create your own categories, sections, and articles and modify or completely delete ours. See the Organizing knowledge base content and Creating articles in the Help Center to learn how.